End User Computing Satisfaction and Its Key Dimensions: an Exploratory Study
نویسندگان
چکیده
End-user computing technology has played an increasingly important role in assisting managers to make crucial decisions efficiently and effectively. The objective of this study is to develop an instrument that measures all the essential aspects of end-user computing satisfaction (EUCS), including service quality satisfaction as one of the key determinants of EUCS. Hence, the authors develop a comprehensive EUCS measurement instrument by combining Doll and Tokzadeh’s (1988) EUCS measure with Kettinger and Lee’s (1997) IS-Adapted SERVQUAL into one measure. The analysis results support the convergent, discriminant, and criterion-related validity of the combined measure. Futhermore, this new measure appears to have adequate reliability.
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